Smart Freight CRM
All-in-one freight CRM for sourcing, shipments & billing
Automate logistics operations, track shipments in real time, and manage your entire freight business from one dashboard.
- Built for freight forwarders
- Carton-level tracking
- Shipment-to-invoice billing
Shipments by status
- In progress38%
- Operations24%
- Arrival notice16%
- Delivered22%
Billed revenue ₹ lakh / month
Recent shipments
| Shipment | Customer | Status |
|---|---|---|
| SF-24081 | Lakshmi Exports | In progress |
| SF-24079 | Orbit Textiles | Arrival notice |
| SF-24077 | Green Leaf Foods | Operations |
Smart Freight CRM
A CRM built around the shipment, not a generic deal
Smart Freight CRM is Toxum’s logistics product for freight forwarders and logistics companies, from startups to growing enterprises. It brings leads, customers, shipments, consoles, warehouses and billing into one system, so every team works from the same information.
A booking creates the shipment record automatically. Milestones update as cargo moves. Delivered shipments feed invoices and reports directly, with no spreadsheets and no re-typing.
Modules
Everything your freight business runs on
Twelve connected modules, from the first enquiry to the final invoice.
Lead management
Capture leads from web forms, calls, email and bulk uploads, and track them from enquiry to conversion.
Contact management
A central, searchable directory of customers and partners, filtered by type, region or team.
Customer CRM
One timeline of interactions, quotations and shipments for every customer.
Employee management
Staff profiles with department, designation and company, plus performance tracking.
Source management
See where business comes from, with profit and loss per enquiry source.
Shipment management
Create, schedule and track every shipment, with statuses from in progress to arrival notice.
Billing
Quotations and invoices tied to source and shipment records, with payment tracking.
Warehouse management
Real-time stock levels and warehouse activity across every location.
Console management
Group multiple bookings into one consolidated (LCL) shipment and track it end to end.
Carton box tracing
QR codes generated and scanned per carton, from origin to delivery.
Reports & analytics
Shipment and sales reports with date filters that default to year-to-date.
Role-based access
Module-level access for every employee role, so people see what they need.
Shipment management
Shipment tracking that stays in sync on its own
When status lives in someone’s inbox, customers hear about delays before your team does. Smart Freight CRM gives sales, operations and customer-facing teams one source of truth.
- A booking creates the shipment record, with no duplicate entry
- Real-time status for every team, without phone calls
- Consolidated shipments tracked down to individual cartons
- Milestones update automatically from booking to delivery
- Shipment data feeds billing and reporting directly
Freight billing
Freight billing software that invoices from the shipment
Spreadsheet billing means late invoices, re-typed figures that drift from what shipped, and disputes with no audit trail.
- Invoices generated from the shipment record, not a separate file
- Console- and carton-level billing for consolidated shipments
- Payment status tracked next to the shipment it belongs to
- A traceable record behind every charge
- Billing data flows straight into revenue reports
Warehouse management
Warehouse software that keeps stock numbers honest
Conflicting stock numbers, manual counts and blind spots at hand-off slow every shipment down.
- Stock levels update in real time across every location
- Carton-level tracing from intake to dispatch
- Warehouse activity linked to shipment and console records
- See over- and under-stocked locations at a glance
- Warehouse data feeds directly into reporting
Console management
Console management for LCL and consolidated shipments
Combine multiple bookings into one console, track every carton inside it, and bill each customer’s exact share instead of an estimated split.
- Build consoles from multiple bookings, each still linked to its booking
- Carton-level tracking inside every consolidated shipment
- Automatic per-customer share from actual carton and weight data
- De-consolidation tracked through final delivery
- Connected to billing and warehouse
Dashboard
Your whole freight operation on one screen
Leads, shipments, billing, warehouses and consoles, live, filtered by date range and team.
Shipments by status
- In progress38%
- Operations24%
- Arrival notice16%
- Delivered22%
Billed revenue ₹ lakh / month
Lead pipeline
Warehouse capacity used
Profit by lead source ₹ lakh
Recent shipments
| Shipment | Customer | Route | Status |
|---|---|---|---|
| SF-24081 | Lakshmi Exports | Chennai → Singapore | In progress |
| SF-24079 | Orbit Textiles | Mumbai → Dubai | Arrival notice |
| SF-24077 | Green Leaf Foods | Chennai → Colombo | Operations |
| SF-24072 | Nova Auto Parts | Delhi → Frankfurt | Delivered |
Open consoles
- LCL-CHN-SIN-1126 bookings · 214 cartons
- LCL-BOM-DXB-0874 bookings · 156 cartons
- LCL-CHN-CMB-0543 bookings · 98 cartons
Getting started
Up and running in three steps
- 1
Quick setup & integration
We configure Smart Freight CRM around your existing workflows and import your data.
- 2
Centralised operations
Manage leads, shipments, warehouses and billing from one unified dashboard.
- 3
Real-time insights & growth
Use live analytics to spot trends, fix bottlenecks and grow.
Why Smart Freight CRM
Built for the way freight teams work
FAQ
Frequently asked questions
What is Smart Freight CRM?
An all-in-one CRM for freight forwarders and logistics companies that manages leads, customers, shipments, consoles, warehouses and billing in one system.
How is it different from spreadsheets or a generic CRM?
It is designed around the shipment, not a sales deal. Bookings create shipment records, milestones update automatically, and delivered shipments feed billing directly.
Can it track individual cartons?
Yes. Carton box tracing uses QR codes per carton and follows each one from intake to delivery, including inside LCL consolidated shipments.
How does console billing work?
Each booking in a console keeps its own carton and weight data, so every customer is billed their actual share rather than an estimated split.
Can I manage multiple warehouses?
Yes. Stock and carton data is tracked per location, with real-time visibility across every warehouse.
Is my data secure?
Data is stored encrypted, access is controlled per role and module, and regular backups are taken.
See Smart Freight CRM in action
Book a live demo on WhatsApp or through our form, or email info@smartfreightcrm.com.